I’m Naman, a Senior Software Engineer at Amazon. Before that I built the AI customer-support systems at Eternal that handle 85K+ chats a day, and I build Vibezeo, a desktop workspace for coding agents. I help businesses build software that stays fast and costs less as it grows.
I’m Naman, a Senior Software Engineer at Amazon, on the Appstore team. Before that I spent 3+ years at Eternal building the AI customer-support backends behind 85K+ chats a day. Today I help businesses build software that stays fast, reliable and affordable as it grows.
building and running production systems at scale
One of the world’s largest technology companies, listed on the NASDAQ.
Senior Software Engineer · Appstore
The parent of Zomato and Blinkit. Listed on India’s NSE and BSE, and part of the Nifty 50 and Sensex.
Nugget, AI customer support
As a Senior Software Engineer on the Appstore team, I work on the data, AI, tools and portal that app developers rely on, and on keeping every release safe on its way to production.
saved by moving analytics from QuickSight to Redshift
faster responses after that migration
stopped before production across 150+ deployments, by a release validation framework I built
Analytics, re-platformed. Migrated reporting from QuickSight to Redshift, saving ₹25 lakh a year with 90% faster responses
Safer releases. A validation framework in the CI/CD pipeline that automates deployments and blocks bad code: 150+ deployments, 50+ features shipped, 15+ bugs caught before production
An API playground in the portal. Like a built-in Postman: customers call our APIs from the portal and get their data in seconds, with many requests at once
A quicker developer portal. Optimised how the portal loads and serves data, so every page responds faster
Crash and performance data, fixed. Rebuilt the dashboards with a new UI and corrected calculations, so developers see numbers they can trust
AI report analysis for developers. Reads each app’s crash and performance reports and tells developers what to act on first, ranked by priority
Flagged the moment they rise. When an app’s crashes go up, it’s reported straight away as the top priority, so developers can act quickly
Illustration of the kind of report developers get.
Nugget is Eternal’s AI customer-support platform, used across its businesses, including Zomato and Blinkit. As a senior engineer I built and owned the backends behind refunds, bots and AI support. Every number here comes from production.
infra saved by moving refunds from REST to gRPC and redesigning storage on DynamoDB
AI support chats through pipelines on AWS, Redis, SQS and Kafka
less agent workload from AI email automation, with ~40% faster first response
Saved every month by migrating refund services from REST to gRPC and redesigning storage on DynamoDB, with lower p95 latency
Fewer production incidents after platform migrations, better monitoring, logging and performance tuning
Faster deployment turnaround after onboarding every Eternal business unit onto the SaaS platform
Services connected by a cart visibility and replacement recommendation system that cut repeat complaints
Chats a day through AI inference and processing pipelines, built as async microservices on AWS, Redis, SQS and Kafka
Less agent workload from an AI email automation system trained on historical support data, with ~40% faster first response
Saved by a no-code AI bot builder with full CRUD, RBAC and audit logging, for company-wide self-serve automation
Saved by a proactive support automation system with rule-based eligibility, replacing manual triage
A full exam-prep platform, a product I run, and brand sites. Click any site to see it big.
An exam-prep platform for CUET, IPMAT and CLAT aspirants. Full-length mocks, detailed performance analytics and an AI study companion, with plans students can build and buy on the spot.
A desktop workspace for the coding agents you already use. Claude Code, Codex, Gemini CLI and 10 more run side by side in real terminals, on your own machine and your own accounts. I do every job on it: product, design, code, releases and support.
websites and platforms.
A few more:
Pick one piece or the whole system. Every engagement starts with a clear plan and the numbers we’ll move.
The engine your product runs on: APIs, services and databases, designed for real traffic from day one.
Proof: high-traffic microservices owned end to end at EternalApp slow, or falling over at peak? I find the bottleneck and fix it.
Proof: 85K+ chats a day, ~30% fewer incidentsAn audit of your AWS setup that cuts what you don’t need, without slowing anything down.
Proof: ₹2.5M+ a month saved at Nugget, ₹25L a year at AmazonAI bots, email automation and workflows that take repetitive work off your team.
Proof: ~70% less support workload, ₹10L+ a year savedFast brand sites and full platforms, from the first page to launch day.
Proof: 9 sites and platforms live, including PreparooMobile, web and desktop apps your customers enjoy using, with a solid backend behind them.
Proof: Vibezeo, a native desktop app I built and shipA senior second opinion before you build, rewrite or scale, so you spend on what actually matters.
Proof: 4y+ building production systems, now at AmazonTell me what’s slowing you down. I’ll tell you what to fix first, and what it’ll take.
Let’s talk it through →You tell me what you’re building, who it’s for and what’s slowing you down.
I look at your product, code, infrastructure and costs, and find what matters most.
You get a clear plan: architecture, timeline, cost and the numbers we’ll move.
I ship in small, tested releases you can see and use every week.
Monitoring, handover and support, so it keeps holding up as you grow.
Tell me what you’re building, or what’s breaking. I’ll come back with a clear plan.
Start a conversationnaman@vibezeo.com